> For the complete documentation index, see [llms.txt](https://dev.ada-anvil.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://dev.ada-anvil.io/anvil-api/support.md).

# Support

## Self-Help Resources

Before contacting our support team, please check if your question or issue is already addressed in our documentation:

* Check our [FAQ](/anvil-api/faq.md) for answers to common questions
* Review the [Troubleshooting](/anvil-api/troubleshooting.md) guide for solutions to known errors
* Explore our developer guides for detailed implementation instructions

{% content-ref url="/pages/raAU0hxw2CxBoaKyEvn7" %}
[FAQ](/anvil-api/faq.md)
{% endcontent-ref %}

{% content-ref url="/pages/KNlZ93TVVmJYM7nML8Iz" %}
[Troubleshooting](/anvil-api/troubleshooting.md)
{% endcontent-ref %}

## Contact Support

If you couldn't find a solution in our documentation, please reach out to us through one of the following channels:

### Email Support

For technical issues or account-related questions:

* Email: <hello@ada-anvil.io>
* Please include detailed information about your issue, including error messages and steps to reproduce

## Support Hours

Our team is available to respond to inquiries 24/7. However depending on your API tier, you may experience longer response times.

## When Contacting Support

To help us resolve your issue more quickly, please include:

1. Your API key identifier or email address associated with your API key
2. Environment (mainnet, preprod, preview, etc.)
3. Context of what you are building. (e.g. a Minting dApp, a DeFi application, etc.)
4. Detailed description of the issue
5. Relevant error messages and timestamps
6. Steps to reproduce the problem
7. Any code samples (with sensitive information removed)