# Support

## Self-Help Resources

Before contacting our support team, please check if your question or issue is already addressed in our documentation:

* Check our [FAQ](/anvil-api/faq.md) for answers to common questions
* Review the [Troubleshooting](/anvil-api/troubleshooting.md) guide for solutions to known errors
* Explore our developer guides for detailed implementation instructions

{% content-ref url="/pages/raAU0hxw2CxBoaKyEvn7" %}
[FAQ](/anvil-api/faq.md)
{% endcontent-ref %}

{% content-ref url="/pages/KNlZ93TVVmJYM7nML8Iz" %}
[Troubleshooting](/anvil-api/troubleshooting.md)
{% endcontent-ref %}

## Contact Support

If you couldn't find a solution in our documentation, please reach out to us through one of the following channels:

### Email Support

For technical issues or account-related questions:

* Email: <hello@ada-anvil.io>
* Please include detailed information about your issue, including error messages and steps to reproduce

## Support Hours

Our team is available to respond to inquiries 24/7. However depending on your API tier, you may experience longer response times.

## When Contacting Support

To help us resolve your issue more quickly, please include:

1. Your API key identifier or email address associated with your API key
2. Environment (mainnet, preprod, preview, etc.)
3. Context of what you are building. (e.g. a Minting dApp, a DeFi application, etc.)
4. Detailed description of the issue
5. Relevant error messages and timestamps
6. Steps to reproduce the problem
7. Any code samples (with sensitive information removed)


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://dev.ada-anvil.io/anvil-api/support.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.